# Support from planning to your final day

> See what happens before arrival, on your first day and throughout your English course at IH Malta.

**Source page:** https://www.ihmalta.com/student-experience.html  
**Language:** English

Other languages: [Italiano](https://www.ihmalta.com/it/student-experience.md) · [Français](https://www.ihmalta.com/fr/student-experience.md) · [Português](https://www.ihmalta.com/pt/student-experience.md) · [Español](https://www.ihmalta.com/es/student-experience.md) · [Deutsch](https://www.ihmalta.com/de/student-experience.md) · [한국어](https://www.ihmalta.com/ko/student-experience.md) · [Русский](https://www.ihmalta.com/ru/student-experience.md)

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1.  [Home](https://www.ihmalta.com/)
2.  Student experience

Student experience

Know what to expect before you arrive, how your class is chosen and how the team supports your progress and daily experience.

[Plan your course](https://www.ihmalta.com/find-your-course.html) · [Contact the team](https://www.ihmalta.com/contact.html)

## Before you arrive

-   Receive booking and practical information.
-   Complete the online placement test, usually around two weeks before the course.
-   Confirm accommodation and arrival transfer where booked.
-   Tell us about welfare, dietary or practical needs that may affect your stay.

## Your first day

-   Welcome meeting and practical orientation.
-   Confirmation of class, timetable and school information.
-   Welcome Pack and Student Card.
-   Introduction to support routes and the current weekly activity programme.

## During your course

-   Communicative classes with CELTA-qualified teachers.
-   Progress testing every four weeks where the study duration allows.
-   Academic and practical support from the school team.
-   Free weekly conversation class for adult students.
-   Opportunities to use English through school life and Malta.

## Your certificate and report

Students receive a Certificate of Attendance and student report, including for one-week courses, when they meet the minimum 85% attendance requirement. Documents show the study dates, course type, lessons or hours and level.

## Your role

Attend consistently, participate actively, complete recommended study outside class and use English as much as possible. Progress depends on what happens both inside and outside the classroom.

## FAQs

**What happens if I miss English lessons?**

Missed group lessons are not normally refundable or transferable. If you miss lessons because of a serious problem, please speak with our team as soon as possible.

**How often will my English progress be tested?**

Progress is normally tested every four weeks, where the length of your course allows.

**Can I receive a certificate after a one-week course?**

Yes. You can receive a Certificate of Attendance after one week, provided you meet the 85% attendance requirement.

**Who should I contact if I need help during my stay?**

Start with reception. The team will either help you directly or connect you with the right academic, accommodation or student support contact.

### Want to see what a typical week looks like?

Explore the current weekly activity programme.

[Activities in Malta](https://www.ihmalta.com/activities-in-malta.html)